Booking Conditions & FAQs
Payments Visa Credit Cards
By making a payment with your card you will automatically be covered for all travel purchased in the transaction under the AFTA Insolvency Chargeback Scheme (AICS). For more information please go to http://www.afta.com.au/atas/acs
Total Travel Group accepts all major credit cards. Credit card surcharges of 1.75% for Mastercard and Visa, 2.2% for American Express will apply.
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Corporate Travel Management
Please refer to your Service level agreement for full details on negotiated fee structure for your company.
As as added bonus for companies who book their corporate travel with TTG, all leisure travel fees are waived.
To obtain a quote the following upfront fee would apply:
- Point to point tickets - upfront quote fee of $50.00
- Tours/Cruises/Tailor made Packages and any other travel requests - Itinerary planning fee of $250.00*
- Frequently Flyer Redemption bookings. Domestic $50.00 per ticket. International $150.00 per ticket.
- Non-Emergency after hours assistance - $50.00 per hour.
- Online only airline (low cost carrier) booking assistance - $50.00 per ticket.
Names on Tickets & Bookings
The name(s) on any tickets or hotel bookings must be identical to your first and last names in passport. It is the responsibility of the travel booker to check over the names and spelling of each document prior to issuance and advise immediately if the details are incorrect. Fees will apply if changes are required after booking.
All quotes are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed once paid in full by you. Price changes may occur by reason of matters outside our control which increase the cost of the product or service. Such factors include fare withdrawal, adverse currency fluctuations. fuel surcharges, taxes increases.
Supplier Change & Cancellation Fees
Cancelled bookings generally incur supplier fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Supplier fees may also apply where a booking is changed and when tickets or documents are re-issued. Where we incur any liability for a supplier cancellation fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee. Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier.
Please note in additional to any suppliers cancellation fee, Total Travel Group charge a $100.00 cancellation service fee.. This will come off any refund provided by the supplier or be invoiced accordingly.
Passports & Visas
It is the travellers responsibility to ensure that they have a valid passport (with at least six months validity from the date of return to Australia) Visas and Re-entry permits which meet the requirements of immigration and government authorities. If you need information on Visas or other travel document requirements for your trip please ask us.
When travelling internationally you should register your details and subscribe to travel bulletins by visiting
Caring for our clients means making sure they travel with peace of mind and that is why we recommend you have a travel insurance policy in place the same day you have started to pay for your travel. Not all Travel Insurance is the same so please advise us of your requirements along with any pre existing medical conditions, pregnancy or injuries, so we can provide you with options that will make sure you have appropriate cover for your trip. Please make sure to read the PDS of the recommended policy before purchasing.
Frequent Traveller Reward Programs
Frequent flyer membership numbers will be added to your booking at time of confirmation. Please check your travel documents to make sure your number appears. We also recommend logging into your frequent traveller programs dashboard prior to departure, to make sure you can see all relevant linked travel. Some programs do allow you to add in missed bookings after travel, however it is the travellers responsibility to contact the relevant program to have this done.
Where possible, we will always request and confirm seats on your flights at time of ticket confirmation. Seat requests are on a request basis only, even when paid for and the airline reserves the right to change requests for operational reasons.
Total Travel Group does not accept any liability for omissions or default of any third party providers. Total Travel Group does not accept any liability for damage, injury, delay, additional costs or inconvenience caused by any event or force majeure that is not under our direct control.
Total Travel Group is not liable for the cancellation of any services, or bankruptcy by third company providers, including all airlines. If for any reason any travel service provider including airlines do not provide the services to which you have been contracted, the liability is against that provider, and not against Total Travel Group. If payment for such a service was made to Total Travel Group by credit card, by accepting these booking conditions, you agree that you will not seek to charge back your credit card payment to Total Travel Group.
Total Travel Group disclaims and will be exempt from any liability under the law of contract, tort or by virtue of statutory enactment in relation to any: loss to; personal injury, death or illness of; damage or theft of personal property of any sort of; expense of inconvenience caused through delay to; disappointed expectation of; accident befalling; the traveller or any dependents, arising out of any negligent act or omission, breach of any duty imposed by statute, breach of any law of the place of destination or on route to or from the destination, tort (whether intentional or unintentional), or breach of a contractual term, whether expressed or implied or breach of duty arising under or imposed by any law on the part of Total Travel Group, its servants or agents or of any sub-contractor or supplier of any product or service it supplies.