Please read the following terms and conditions carefully. You must not make any booking unless you understand and agree with the following terms and conditions. References to “us”, “we” and/or “our” in these booking terms and conditions shall mean Total Travel Group.
We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these terms and conditions.
Passports & Visas
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It is the travellers responsibility to ensure that they have a valid passport (with at least six months validity from the date of return to Australia) Visas and Re-entry permits which meet the requirements of immigration and government authorities. If you need information regarding visas, passports and other travel document requirements for your trip, please let your consultant know.
If you are travelling to the United States please see https://esta.cbp.dhs.gov or if you are travelling to Canada please see http://www.cic.gc.ca/english/visit/eta.asp for important information regarding compulsory pre-registration for their visa waiver program (“ESTA”).
Australian passport holders will not be able to enter the United States or Canada without a valid ESTA (or visa). Please note, you may not meet the eligibility requirements of ESTA and may be required to obtain a visa.
Caring for our clients means making sure they travel with peace of mind and that is why we recommend you have a travel insurance policy in place the same day you have started to pay for your travel.
We are an authorised representative of CoverMore Insurance Services Pty Ltd (ABN 95 003 114 145) ("Cover-More") and receive commissions when you buy travel insurance products through us. We and Cover-More are authorised to provide you with general advice about, and arrange, travel insurance products on behalf of the insurer, Zurich Australian Insurance Limited (ABN 13 000 296 640, AFSL 232507).
We recommend that you contact the Department of Foreign Affairs and Trade or visit their website at www.smartraveller.gov.au for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit. You can also register your travel plans with DFAT, so that you may be more easily contacted in an emergency.
You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel including any quarantine requirements at your destination and for your return back into Australia. You must ensure that you carry all necessary documentation. In some cases, failure to present required documentation (e.g. proof of vaccination) may deny you entry into a country. We recommend that you consult with your local doctor, travel medical service or specialist vaccination clinic before commencing your travel. General health advice for the destination you wish to visit is also available from DFAT (see smarttraveller.gov.au).
All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed once your booking has been paid for in full by you. Please note that prices quoted are subject to change. Price changes may occur by reason of matters outside our control which increase the cost of the product or service. Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increases. Please contact your consultant for up-to-date prices. We may receive fees, commissions or financial incentives from third party suppliers when making bookings on your behalf.
Deposit and Final Payment:
You will be required to pay a deposit or deposits when booking. Your consultant will advise you of how much that will be. Subject to your rights under the Australian Consumer Law, all deposits are non-refundable for changes of mind or cancellations by you. A deposit will secure your booking/seat, however prices quoted may change if you do not make the final payment by your payment deadline. Some airfares or services must be paid in full at the time of booking.
Total Travel Group Service Fees
Corporate Travel Management
Please refer to your Service level agreement for full details on the negotiated fee structure for your company.
As as added bonus for companies who book their corporate travel with TTG, all leisure travel fees are waived.
To obtain a quote the following upfront fee would apply. These fees are non-refundable at any time.
- Point to point domestic & international tickets - $50.00 per ticket
- Multi Stop Internatoinal Tickets $120.00 per ticket
- Tours/Cruises/Tailor made Packages and any other travel requests - Itinerary planning fee of $300.00
- Frequently Flyer Redemption bookings. Domestic $50.00 per ticket. International $150.00 per ticket.
- Non-Emergency after hours assistance - $50.00 per hour.
- Online only airline (low cost carrier) booking assistance - $50.00 per ticket.
- Changes to domestic/ trans-tasman bookings will incur a fee of $30.00 per ticket and international bookings will incur a fee of $75.00 per ticket in addition to supplier fees.
- Cancellation to domestic/ trans-tasman bookings will incur a fee of $50.00 per ticket and international bookings will incur a fee of $200.00 per ticket in addition to supplier fees.
- If airline allows and customers choose to keep the full amount of their booking on file for future travel, we will waive the Total Travel Group cancellation fees. Please note that supplier cancellation fees may apply.
- Total Travel Group reserves the right to retain any commission earnt on bookings in the event of a cancellation made by the supplier or traveller. Commission will not be recalled and the client will be refunded the nett value received from the supplier.
Supplier Change & Cancellation Fees
Cancelled bookings generally incur supplier fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Supplier fees may also apply where a booking is changed and when tickets or documents are re-issued. Where we incur any liability for a supplier cancellation fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee. Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier.
Deposits and Final Payments
You will be required to pay a deposit or deposits when booking. Your consultant will advise you of how much that will be. All deposits are non-refundable for changes of mind or cancellations by you (subject to your rights under the Australian Consumer Law). Final payment is required no later than 6 weeks prior to departure unless otherwise stated. Some airfares or services must be paid in full at the time of booking.
Payments Visa Credit Cards
Total Travel Group accepts all major credit cards. Credit card surcharges of 1.5% for Mastercard and Visa, 2% for American Express will apply.
You authorise us to charge all fees incurred by you in relation to the services provided to the credit card or debit card designated by you. If payment is not received from the card issuer or its agents for any reason, you agree to pay us all amounts due immediately on demand.
If you choose to save your credit card details with us they will be securely stored and may be used for your future transactions with us (including transactions agreed over the phone or by email). You can choose to remove your saved credit card details at any time.
We act as an agent for, and sell various travel related products as agent on behalf of, numerous transport, accommodation and other service providers, such as airlines, coach, rail and cruise line operators, as well as all of our wholesalers. We are provided
Any services we provide to you are collateral to that agency relationship. Our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. We exercise care in the selection of reputable service providers, but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers. We can provide you with copies of the relevant service provider terms and conditions on request. Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us. Specifically, if for any reason (excluding fault on our part) any travel service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against us.
To the extent permitted by law, neither Total Travel Group Limited nor any of its related bodies corporate, directors, employees or agents accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part.
Total Travel Group is not liable for the cancellation of any services, or bankruptcy by third company providers, including all airlines. If for any reason any travel service provider including airlines do not provide the services to which you have been contracted, the liability is against that provider, and not against Total Travel Group. If payment for such a service was made to Total Travel Group by credit card, by accepting these booking conditions, you agree that you will not seek to charge back your credit card payment to Total Travel Group.
Total Travel Group disclaims and will be exempt from any liability under the law of contract, tort or by virtue of statutory enactment in relation to any: loss to; personal injury, death or illness of; damage or theft of personal property of any sort of; expense of inconvenience caused through delay to; disappointed expectation of; accident befalling; the traveller or any dependents, arising out of any negligent act or omission, breach of any duty imposed by statute, breach of any law of the place of destination or on route to or from the destination, tort (whether intentional or unintentional), or breach of a contractual term, whether expressed or implied or breach of duty arising under or imposed by any law on the part of Total Travel Group, its servants or agents or of any sub-contractor or supplier of any product or service it supplies.